Processing Your Orders

Before Keying Your Order

Things to consider:

  • Is it the end of a sales campaign month/quarter?
    … If you are a team leader, have you checked if you are close to qualifying for any leader earnings?
    … 6pm is the end of a sales campaign month cut-off time for your order to be processed and invoiced, it is therefore suggested you submit your order no later than 4pm on this day for it to count towards any rewards level (if it is also the end of a sales quarter).

 

Be sure to know:

  • when you can order
  • how many times a month you can order
  • how much you need to achieve free postage (if applicable)

Remember to be your own customer – why expect others to order from you if you aren’t!

 

When Keying Your Order …

Customers can sometimes look back at the wrong item on the page when writing out their order and can therefore get the details mixed up. As you key your order, check:

  • the description
  • the quantity
  • the price of each item

NB. Always take the item description as being the item the customer wants, so if the code/price is for a different item find the correct code/price of item described. Do not overwrite the incorrect details, simply cross through them and re-write the correct details elsewhere on the order form.

When an item shows as sold out or out of stock, use the product search to check to see if it is available on a different code (as maybe substituted stock).

Before submitting your order, check the number of items on your order match the number of items on your customer order forms.

Remembering every business needs its tools to operate, don’t forget to order your sales aids, e.g. additional/replacement brochures, order forms, bags etc.

Avon Stationery Codes

 

Check your order value is high enough to ensure minimal delivery charges.

Once your order has been sent/confirmed there is NO turning back, and no way of altering the order.

Check your account has enough credit available before sending your order or it will not be processed.

Once you know what day you will have the goods, write out delivery slips to inform your customers of when they can expect you and post them through their letterbox a day or two before you are due (unless you have already done this at the time you collected your books).

Receiving your order and bagging it up …

Check the correct number of boxes have been delivered BEFORE you sign to acknowledge receipt of them – detailed on the address label (box 1 of ?).

Sort all your order forms into delivery order and write ‘Thank You’ across each form.

Check the customers’ addition to ensure you do not over charge them or under charge them.

Empty out all the boxes and then check the items to the enclosed picking note; be sure to check under all the inner folds of the box for missing items as products do sometimes try to hide!

  • If you have been invoiced for any items which were not received ensure you key a claim for this to be credited.

Bag up one order at a time, using either plain or company branded bags (NEVER use other shops’ carrier bags!), and highlight any items that are out of stock, indicating the item is to follow.

  • Write out an order form, or make a photocopy of it if you have printer facilicities, for the out of stock items to ensure they are re-ordered on your next order.
  • If the customer has ordered only one item and it is out of stock, either phone them to say there will be a delay or write a note to tell them the item is still on order and will be delivered as soon as it arrives.

Put the top copy of the order form inside the bag as the customer’s receipt, and keep the under copy for your records.

  • if the customer has already kept one copy of the order form, simply write out another copy for your records – returning the copy in the customer’s handwriting with the goods.
  • when there is just one item on the order – if the order form fully wraps around the item use a piece of sellotape otherwise use an elastic band.
  • when there are multiple items on the order, either:
    – band them together with the order form, using an elastic band
    – pop them in a snap bag, if the items are small enough
    – purchase a supply of paper/plastic bags through the company (if available), amazon or ebay.

Label all consumable goods that will run out, and will therefore need reordering, with your contact details to encourage repeat orders.

Remember, if you need any help with the above just give your sponsor a call

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